Shipping policy

Last updated: August 21, 2023  

Welcome to our Company’s check-out page!

You (the “Customer”) understand that by clicking the payment button, entering your credit card and/or debit card information, making a cash, e-transfer, payment through a third party processor, or otherwise purchasing, electronically, verbally, or otherwise, that you agree to be provided with Products provided by Aparna Paidimarri d/b/a The Deccan Label, a Company in the Province of Ontario (the “Company”), and hereby understand that you are entering into a legally binding Agreement with the Company and are subject to the following terms and conditions: 

This Terms of Purchase is to be read in combination with this Website’s Terms and Conditions, Privacy Policy and Disclaimers.  

TERMS OF PURCHASE

1.1 The intended purpose of this Agreement is to inform the Customer of the Terms of their Purchase and any information regarding the Products sold on or in connection with www.thedecanlabel.com (the “Website”).

PURCHASE PRICE AND TERMS OF PAYMENT

2.1 The Customer accepts that unless otherwise specified on the order, payment of the purchase price shall be due at the time and date of purchase. The appropriate payment amount will be reflected upon checkout with any applicable taxes, calculated shipping fees, currencies and payment methods.

2.2 All Products sold through the Website shall remain the Company’s property until confirmation of full payment has been received.

2.3 In the event the Company identifies or suspects a fraudulent order or fraudulent activity related to the Customer’s order, inclusive of credit card charge backs, the Company may cancel the order and/or pursue appropriate legal remedies. The Client agrees that the charges on their credit card in compliance with the terms herein are irrevocable, undisputable and may not under any circumstance be charged back, contested or challenged now or in the future. The Client understands that doing so would be a material breach of this Agreement in which the Company would be entitled to full legal fees, costs and fees associated with addressing a chargeback in addition to the amount challenged. Should the Client not pay the amount submitted within five 5 days of being notified of the chargeback, the Company reserves the right to turn it over to a collections agency. The Client further agrees that purchasing any Products, and agreeing to the terms of this agreement is proof of purchase and all that is necessary to establish to the credit card agency or banking institution to deny a chargeback to the Client. 

SHIPPING POLICY

3.1 All orders will be processed within five 5 business days from the date of purchase and shipped to the Customer according to the shipping information provided at Checkout. Any faulty information provided by the Client, even if without their knowledge, may result in the package not arriving at the appropriate destination. Additional costs associated with retrieval of the package will be the responsibility of the Customer. All orders are shipped from Canada and will be subject to regular postage delivery times.

3.2 The Company advises the Customer that shipping and processing times may be extended in the event  the Company is experiencing a high volume of orders. The Company may, at its option, contact the Customer at the email provided at checkout to inform of any significant processing and shipping delay(s). 

3.3 The Customer may elect to add postal tracking to their order at an additional cost as determined at the time of checkout. The Customer understands the Company shall not be responsible to add any tracking information to the Customer’s order without the Customers election. The Customer understands that tracking does not guarantee the Customer’s package will be delivered by a certain date. If the Customer does not wish to add postal tracking to their order, the Customer will forfeit the right to customer support assistance provided by the Company in the event of order loss, non-delivery of order, or damage to Product by the shipper.

3.4 In the event the Customer’s package contained a tracking number and has become lost, the Customer may email the Company. The Company will make commercially reasonable attempts to retrieve the package from Canada Post to return to the Customer. If the Company is unable to retrieve the package, the Company will provide the Customer with a store credit equal to the price of the Product(s) in the order. 

3.5 For Customers located within thirty 30 kilometers of the Company’s Downtown Toronto office, the Company may offer in-store order pick-up or drop-off delivery.

1. For in-store order pick-up the Customer must contact the Company and receive email confirmation prior to selecting in-store order pick-up at checkout. The Customer and the Company will schedule a mutually agreeable time for in-store pick-up. In the event that an order is scheduled to be picked-up and the Customer fails to retrieve the package in time, the Company reserves the right to charge a fee to cover any additional costs for the failure to pick-up.
2. For drop-off delivery the Customer must contact the Company and receive email confirmation prior to selecting drop-off delivery at checkout. The Customer and the Company will schedule a mutually agreeable time for delivery. In the event that the order is scheduled to be dropped-off and the Customer fails to retrieve the order, the Company reserves the right to charge a fee to cover for any additional costs for the failure to be available for drop-off.

3.6 If the Customer’s package arrives damaged, the Customer may email the Company with photos evidence of such damage for Company assessment. If the damage has been caused by the Shipper, the Company will contact Canada Post and process a return. If the damage is as a result of a faulty Product sent by the Company, the Company will send the Customer a replacement product. Any damage incurred to the Product as a result of wear by the Customer will render the Product ineligible for return.

3.7 If you would like to know more about our shipping policy please contact us at: thedeccanlabel@gmail.com.

REFUND POLICY

4.1 If for any reason the Customer would like to return the Product,  the Customer can email the Company’s customer support team at thedeccanlabel@gmail.com within thirty 30 days from the date of purchase.

4.2 Any and all returned Product(s) must be unworn, unwashed, and all garment tags must remain attached. All returns will be subject to inspection by the Company. If the Company concludes that the Products are in alignment with this section, the Company will issue a confirmation. The Customer may select either (a) a full return of the value purchased or (b) a store credit option for the value purchased for the return. Refunds and/or store credit will be issued within fourteen 14 days of confirmation of refund by the Company. Refunds will be made to the source of the original purchase unless otherwise agreed or deemed necessary.

4.3 The Customer may be responsible for transaction fees incurred by the Company when issuing the return.

4.4 The Customer understands that if more than thirty 30 days have passed since the date of purchase, the Customer shall not be eligible for a refund, under any circumstance whatsoever, be it known or unknown now or in the future. By purchasing any products from this Website, the Customer accepts without dispute, the terms of the refund policy herein and waives any and all claims in connection with this refund policy.  

INTELLECTUAL PROPERTY

5.1 The Website and all the content on it is owned by the Company. The information and all content is protected by intellectual property and marketing laws. The trademarks, trade names, product names, images, graphics, design, layout, and information relating to the products, designs, structure, cut, silhouette, patterns, style, fabrics, and all other content, remain the sole and exclusive property of the Company and may not be copied or used without written approval from the Company. The Customer also agrees to not reverse engineer, decompile, disassemble, or otherwise attempt to discover the pattern of the Product(s) except to the extent they may be expressly permitted to decompile under applicable laws of recycling.

DISCLAIMER

6.1 The Customer understands that all Products provided by the Company in connection with the Products being purchased are provided on an “as is” basis, meaning it is without any guarantees, representations, or warranties, including but not limited to warranties relating to quality, non-infringement, fitness for a particular purpose, merchantability, or expectation or course of performance. The Customer is choosing to purchase the Product from the Company on a purely voluntary basis and does not hold the Company responsible should the Customer become dissatisfied with any portion of the Product. 

6.2 The Customer further understands that every Product on this Website is made in small batch quantities, as such, the Products may vary in size, colour, appearance, features and/ or origin as a result of the small batch manufacturing process. For this reason, the Customer understands that not every Product will look the way it appears in promotional photos as each Product, inclusive of the shape and colour is unique. All pictures on the Website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods the Customer receives, or the Products exact appearance, features, or origin.

6.3 The Company has no responsibility in relation to errors in images, display of incorrect images, errors in product descriptions or technical specifications, incorrect prices or discount codes and price adjustments, or inaccurate information regarding whether an item is in instock on the Website. The Company reserves the right to correct any such errors and to change or update information at any time.

6.4 The Customer will remain responsible for review of wash care instructions attached to the Product prior to washing. The Company encourages the Customer to read the entirety of the wash care instructions to ensure proper laundering and longevity of the Product.

6.5 The Company is not responsible for any shrinking, stretching, colour transfer, colour degradation, or destruction of the Product when washed by the Customer.

6.6 The Company shall not be held responsible for any allergic reactions the Customer may have related to the type of thread, fiber, or materials used in the construction of the Product.

LIMITATION OF LIABILITY

7.1 The Customer understands and agrees that through purchasing the Product(s) sold on or in connection with the Website, the Customer hereby releases the Company, and by extension its owner, from any and all claims whether known now or discovered in the future. The Company is not liable or responsible for any actions or inaction, or for any direct or indirect result of the Product(s) purchased by the Customer, or any damage caused by use of the purchased Product. In no event shall the Company be liable to the participant for any indirect, consequential or special damages as a result of their purchase of the Product(s).

7.2 The Customer shall defend, indemnify, and hold harmless the Company, from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, legal fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the Product(s), excluding, however, any such expenses and liability which may result from a breach of this Agreement or sole negligence or willful misconduct by the Company. In consideration of and as part of the Customer’s payment for the right to purchase in the Product(s), the undersigned, heirs, executors, administrators, successors and assigns do hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge the Company and its subsidiaries, principals, directors, employees, agents, heirs, executors, administrators, successors, assigns and staff or students from all actions, causes of actions, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from the Customer’s purchase of the Product(s) 

RELEASE OF CLAIMS

8.1 The Customer releases any right to claims against the Company to the maximum extent as permissible under applicable law. The Customer agrees that under no circumstances will the Company be liable to any party for any type of damages resulting or claiming to result from any use of, or reliance on, our digital products, or content found therein, and the Customer hereby releases the Company from any and all claims, whether known or unknown, now or discovered in the future.  

SEVERABILITY

9.1 If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.  

DISPUTE RESOLUTION

10.1 In the event a dispute arises out of this Agreement and cannot be resolved by mutual consent of the Parties, the Customer and the Company agree to attempt to mediate in good faith for up to thirty 30 days after notice is given. If the dispute is not so resolved, and in the event of legal action, the Company will be entitled to be paid by the Customer all costs and expenses incurred, including, but not limited to legal fees.

APPLICABLE LAW

11.1 This Agreement shall be governed by and under control of the laws of the Province of Ontario regardless of conflict of law principles, and regardless of the location of the Customer. The Customer understands this and agrees that the laws of the Province of Ontario are to be applicable here.  

BINDING EFFECT

12.1 This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. 

CONTACT

13.1 If you have any questions about these Terms, please contact us at: thedeccanlabel@gmail.com.